How does the Custom Writing Service work?

Ordering a papers with is an easy way to academic success. All you need to do is to fill in the basic order form, proceed with the payment and wait for your assignment to be completed within the deadline you choose.

If you are sure you can provide specific papers instructions or upload any of the required materials, you can start our ordering process by filling in the order form. Let us take a closer look at how our service works:

  1. You fill in the order form and proceed with the payment.
    In case you have any questions while submitting your papers information into the order form just click on the "info" sign after every field name and you will be able to see a detailed hint in the pop-up window on what exact information is required. After you are through with the order form you will be automatically provided with your Personal order page where you will be able to track the progress of your order, upload any of the required materials and send messages both to the writer and to administrator.
  2. Personal writer is assigned to your order.
    Our qualified staff will choose the most appropriate writer who corresponds to your field of studies and order instructions. In case the writer must have any particular software or literature in order to get the assignment done, please do not forget to mention this in your initial instructions.
  3. Your papers is completed and delivered to your Personal order page.

When the writer finishes your papers it is delivered to your Personal order page in a pdf preview version. The MS Word version of the order will be automatically provided to you after you click on "Approve" button in the "Files" list of your Personal order page. If any changes are to be applied to the papers, you are always welcome to request a free revision with the new revision deadline for the writer (read more about our revision policy here).
Please click here to Order now!

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Is your service confidential?

While placing an order with our company you will be asked to provide such personal information as your name,  phone number and email address. Nevertheless, please note that using is totally confidential  and we do not distribute your personal information to the third parties. It is very important for you to know that  support team may contact you using only particular phone number(s) stated on our web site, such as 1-877-835-5206, 44-800-066-4518. In order to secure our mutual co-operation, please do not communicate with those who introduce themselves as support stuff and reach you from other phone numbers! Moreover, please be aware that our  representative will never ask you to provide your credit card information via phone conversation, as it should  be entered strictly during the online payment process while filling out either PayPal or Moneybookers billing form. support administrator will send a confirmation letter to your Personal order page whenever your  payment is received. For more information about our Privacy Policy please check Privacy Policy page.

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Where are you located? is a London-incorporated academic assistance company. We have been working with students from the United States,  UK, Canada and Australia since 2005 and are accepting online orders from any other countries all over the world. Our support office  facilities are located in Kiev, Ukraine.

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How can I pay for the custom written papers? Is it safe to submit payments through your site? cooperates with two companies Pay Pal and Moneybookers to ensure safety and  speed of your money transfer as those companies are world known for the quality of their service.  Both of the online paying methods are legally registered and have completed thousands of money transfer  operations for people and companies in throughout the years. After you fill out the order form you will be  offered to use one of the two payment options: Pay Pal or Moneybookers. On whichever you click it will take  you to the company's web page where hints and tips will guide you through an easy process of completing the  payment for our service. In only a couple of minutes we receive the funds and start working on your order to  give you a high quality academic assistance. To learn more you can visit Pay Pal and Moneybookers web pages.

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Why is the price so low/high?

Our service fees are slightly higher than the industry average. You receive a truly attentive personal  approach from us and truly exclusive writing. You will see that this will make a difference. Never fall  into a trap of ordering from a service with the writing fees lower than $10/page on the average. Can you  imagine a professional writer, who would write a good papers for less than $7/page? (This is the maximum of  what writers can get out of $10). Most probably, your papers will be immediately resold to essay banks to cover  the difference, or the papers will be written by some cheap amateur student, and you will fail to receive a good  work. We do not resell any papers. The price that our customers pay for the service is just enough for us not to do that.

Is there a Money Back Guarantee?

Please visit our Money Back Guarantee web page for more information.

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Who will write my custom papers?

What are the credentials of my writer? What is my writer's degree?
Our professional writing staff consists of writers with various academic degrees, from Bachelor's level to Master's and Ph. D level writers, arranged in a number of specializations. Such arrangement allows us to individually choose a writer who fits the exact  requirements for writing a particular papers. To ensure the quality of our service, we carefully investigate each writer's skills set, based on the following parameters:

  • Academic and professional experience;
  • Results of the writer's online written English test and writer's application essay;
  • The score in a particular field of study that the writer has gained, while working for;
  • Writer's current availability and his willingness to complete a particular papers for our customer.

Can I choose a specific writer? 

If you are a returning customer with our company, you have an opportunity to request the writer who has previously completed an order for you. When placing an order, you need to click on the “I want a specific writer” option and choose that writer from the drop-down list. Make sure you do that in the way indicated above, so that the writer you want gets assigned. If you fail to request a specific writer using the button, there is no guarantee that your particular writer will be assigned.  

Where is my writer from?
We employ both ENL (English as a native language) and ESL (English as a second language) writers. Some customers require the writer who possesses a particular type of language. Each customer may choose, if possible, out of:

  • Best available writer;
  • English as a Second Language (ESL) writer;
  • English as a Native Language (ENL) writer.

If the native speaking writer is currently not available for completing a papers in any particular specialization, the papers can be completed by a non-native speaking writer, whose knowledge of English still corresponds to the highest TOEFL level mark.

Can I talk to the writer who will be writing my papers?
You will be able to communicate with the writer by sending messages from your Personal order page.  You should also be getting an email notification about every new message received from the writer.  Nevertheless, it is your responsibility to check your personal page directly from time to time in case  writer has any questions regarding your order.

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Is there a possibility of plagiarism in completed order?

All of our papers are original. We have our own plagiarism detection system that easily detects any kind of Internet plagiarism. Unlike popular plagiarism detection systems, which are used by Universities (ex., we do not report to any public databases, therefore such checking is safe. Our company provides a "plagiarism-free" guarantee that ensures your papers to be checked for its uniqueness. Please note that it is possible for a writing company to guarantee no plagiarism against open Internet sources and a number of certain databases, but there is no technology (except for itself) that could guarantee no plagiarism against all sources that are indexed by eng.hi138. Unfortunately, we cannot guarantee that there is no paraphrased text in the document you receive. In order to be on the the safe side, we suggest that you check the papers using writecheck service from and send us the report.

Please note that if you order editing, proofreading or rewriting service with our company it is your  responsibility to upload a plagiarism free papers, which you have completed yourself, for further corrections.

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Do you keep a database of pre-written essays?

The database of previously completed orders is kept only to ensure that all the papers are plagiarism-free and the writers do not resubmit their previous orders, which have already been checked by our plagiarism detection software.

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What is the format of your custom essays?

All our academic papers come in accepted academic format: 1-inch margins on all sides, 275 words per page,  formatted with 12 point Times New Roman/Arial font, double-spaced. If you need special formatting for your papers,  please include these requirements in the "papers instructions" box on the order page.

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When will my custom papers be done?

When you place an order with, you can choose from a great variety of delivery options and in this way determine your deadline for the papers to be completed. The time is calculated automatically from the moment we receive the payment in our system. For example, if you pay for an order at 6 P.M. on Monday and choose a 2 days delivery option, you will receive your custom papers by 6 P.M. on Wednesday. Please note that if you choose the binary deadline, which indicates two possible delivery days, the latter day of the deadline will be automatically considered as the final submission date of your papers, unless you specify otherwise when placing an order.

Please make sure to provide at least 1-3 hours per each page to be completed if you choose an urgent deadline. To ensure the quality of your papers and conduct the in-depth research, the writer requires sufficient amount of time. Therefore, please choose the most suitable deadline when you place an order.

Make sure that you upload all the additional materials at the beginning. If you fail to do that, the deadline for your order will be postponed as well. If you choose our Progressive Delivery service, you will receive an individual delivery schedule that will be followed up by the writer assigned to your project.

The Final Submission deadline is the exact date when you have to submit your assignment. Please make sure that your Final Submission Deadline exceeds your First Draft Deadline by at least 30%, so that there is enough time for any possible revisions of your order.


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What is Progressive Delivery service and how does it work?

Progressive Delivery service is a unique and probably the most reliable service in the market of academic writing. It is designed specifically for completing extended academic works, such as Theses, Dissertations, Capstone Projects, etc. If you would like to order one of these academic writings and want your order to be delivered in parts as the writer progresses, you can request a Progressive Delivery feature for an extra charge of only 10% of your order price. Progressive Delivery will also enable you to:

  1. Pay for your order in segments;
  2. Maintain closer communication with your writer (should you so desire);
  3. Receive the Thesis/Dissertation part by part or even Chapter by Chapter;
  4. Plan and shedule your academic work in advance.

Progressive Delivery works according to this general outline:

  1. You place an order and we set up a Progressive Delivery and payment plan for you.
  2. We assign the most qualified writer to start working on your order.
  3. The writer delivers each part of the order according to the PD schedule.
  4. You review and comment on each part after it is completed by the writer.
  5. Each part can be revised according to your comments while the writer continues working on the next part of your order.
  6. You receive a fully completed papers that requires minimal or no revisions.
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How do I fill in the order/inquiry form?

Please go to the order form. Once there, please specify your topic, page count (excluding the title and the bibliography page),  delivery date, and the number of sources. Be sure to leave your comments on how exactly you would like your order to look like.  You also need to indicate the course title, writing style, and any other important details. Your comments are important to our  writers, in order to get an understanding of what kind of work your assignment requires. In case you have any questions while  submitting your papers information into the order form, just click on the "info" sign after every field name and you will see a  detailed hint in the pop-up window on what exact information is required.

You can also place a free inquiry if you have complicated instructions for the order and want to double check if we are able to complete it.  We will send you the payment link only after an appropriate writer is found.

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How will I be able to send my case study/articles/materials to the writer?

After you are through with the order form you will be automatically provided with your Personal order page at Any of the required case studies/articles/materials can be attached directly to the "Files"  list of your Personal order page if you have previously selected this option in the order form. As soon as the materials  are uploaded in that list they become visible for the writer. If you experience any difficulties with uploading your files,  feel free to contact our operator and ask for assistance.

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What is my Personal Order Page? How does it work?

"Personal Order Page" is your customer's page where you can track the progress of your order, upload any of the required materials and communicate both with the writer and administrator. For your convenience each Personal order page contains:

  1. "All orders" tab which helps you track your orders history with and displays the list of all your current and finished/canceled projects;
  2. "New order" tab where you can submit your new papers request;
  3. "Your Profile" section which contains your personal information and gives an option to change your password.

Inside each of your orders placed with you will also be able to check your "Order info" and use "Messages" tab to communicate with your writer and administrator.

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What if I forgot my password?

When placing your first order with, you will be asked to create your individual password. If you forgot your personal password while submitting a new order form, please follow the link "Click here, if you can't remember your password!" and it will provide you with guidelines for further actions.

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How will I receive my papers?

As soon as the writer completes your papers, you should receive a notification email with the link to your Personal order page. However, when the deadline approaches you should also check your Personal order page directly in order to avoid any kind of  misunderstandings. Please note that we do not send files by email. The only way you can download and review your custom papers  is by following the link to your Personal order page or clicking on "Manage your orders" from our web site.

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How do I download printable Microsoft Word version?

You will be able to download a printable Microsoft Word file after you approve the PDF version. The file will be located in the "Files"  list of your Personal order page and will have a special mark (!!Ms Word version of the papers!!).

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I haven`t received my custom papers by the deadline. What should I do?

Contact us immediately. You can either write a message on your order page, or enter live-chat, or call us.  Our operator will carefully examine your order and will assist you with it right away. The reasons may vary from time to time.  It can happen that you have entered a wrong email address or your SPAM filter does not allow you to receive emails from us. It  is also possible that the writer is waiting for your reply and can not continue working without your assistance, or we are checking  the work for plagiarism. Contact us in the first place if you have any problem with getting the order on time.

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What if I do not like my custom papers?

In case your assignment requires some changes, you are welcome to request a revision from the "Files"  list of your Personal order page by sending your comments to the writer and stating the exact number of hours they can use to complete it. If you require significant alterations to the original order, we will charge a re-writing fee that  is calculated depending on the complexity of the task. Please check our revision policy for more information.

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What is the samples service?

Samples are the three randomly generated pages from the orders, that were previously completed by the assigned Writer. This service allows you to get acquainted with the writing style of the person, who is going to work on your order. It also gives you an opportunity to change the Writer within 2 hours from the moment samples are generated. The Writer may be changed up to three times on one order.
If you fail to request a different Writer within the given time, we regard it as your acceptance of the Writer who was assigned initially. The service is available for $5.

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